Subserve IT equipment and devices is a reseller and distributor. Products sold by the company are not manufactured by the company. Warranty is provided on behalf of the manufacturer/distributor. Therefore it is not our direct concern in this regard. If the product was sold in working condition then we are not responsible for any defect which may appear later. The warranty means repair of the same or replacement with new or refurbish product. The repair or replacement is the sole discretion of manufacturer /distributor. The duration of returning of the product may range from 4 to 8 weeks. It may also vary subject to government import/export policy. The manufacturer/distributor reserves the right to reject any claim whereby the product is submitted in improper condition. Product should be well packed in protective material supplied. International warranty depicts that the products should be registered with the manufacturer directly and the warranty claim will be handled by the customer himself. Instructions of the manufacturer should also be followed in this regard. Warranty claim due to accidental damage or electrical surge will be rejected.