Answer: It depends on the quantity of your ordered product. Usually we deliver within 3-7 business days. However, we also provide other delivery options which you can check from our Ship & Pay Policy.

Answer: In any such unfortunate circumstances you may check our website for the Return Policy given in the product description.

Answer: We surely do. You can visit our store in Birmingham to get the product you need. However, if you’re looking to make a bulk order, do let us know beforehand so we can have your products ready when you arrive.

Answer: We aim to cater our customer’s every need. If you are looking for a refund or want to return the product you just purchased, please check our Return Policy for details regarding your refund.

Answer: For every product, various factors apply. To make sure our customers get the best experience from our services, we advise them to read out our Return Policy given in the product description.

Answer: We offer free shipping for our 3-7 business days deliver option. Moreover, we charge €10 for 2 day delivery.

Answer: If you haven’t received your order within 3-7 days, please contact our customer care or call us through our helpline.

Answer: You can always place a new order. However, you can make changes to your order if you contact us within 10 hours of your order placement.

Answer: We are located at 170 Slade Road, Erdington, Birmingham, B23 7PX, UK. You can also personally place an order by visiting us in business hours.

Answer: To make sure you order the right product, please confirm the Part Number in the product description.

Answer: We make sure our services live up to our name & expectations. Therefore, in any circumstance our customer care provider will reach out to in no time. Furthermore, you can always get in touch with us through our helpline.

Answer: All of our products here on Subserve are certified refurbished products that are usually used items that customers have returned due to a defect or because they've changed their minds. They can also be product demos or items with packaging damaged in handling. To prepare an item for resale, the manufacturer puts it through a detailed refurbishing process to make necessary repairs. This can involve cleaning, running functionality tests and repackaging. For example, if someone returns a laptop with a defective screen, the manufacturer will replace the screen, clean the exterior of the laptop to remove signs of use, check all the laptop's functions and repackage it with its accessories and manuals. After a final check, the manufacturer certifies the product as refurbished and can sell it. So your basically getting the real thing but in a far cheaper price. For further details please contact our customer support.